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Privacy Policy
Premium Packaging Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
- Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
- This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.premiumpackaging.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
- We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
- When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
- Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
- Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
- Sensitive information will be used by us only:
- - For the primary purpose for which it was obtained
- - For a secondary purpose that is directly related to the primary purpose
- - With your consent; or where required or authorised by law.
- Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
- Your Personal Information may be disclosed in a number of circumstances including the following:
- - Third parties where you consent to the use or disclosure; and
- - Where required or authorised by law.
- Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
- When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
- You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
- Premium Packaging Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
- It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
- This Policy may change from time to time and is available on our website.
- If you have any queries or complaints about our Privacy Policy please contact us at:
- - Premium Packaging Pty Ltd, Unit 7/561 Great western Highway, Werrington, NSW 2747
- - sales@premiumpackaging.com.au
- - Ph-1300 923 215
What is Personal Information and why do we collect it?
What is Personal Information and why do we collect it?
Sensitive Information
Third Parties
Disclosure of Personal Information
Security of Personal Information
Access to your Personal Information
Maintaining the Quality of your Personal Information
Policy Updates
Privacy Policy Complaints and Enquiries
Terms & Conditions
In these conditions "Premium Packaging" means Premium Packaging Aust Pty Limited, “Customer” or “You” refers to the person or company to whom the Products and/or Services are sold or supplied
"GST" means the Goods and Services Tax assessable under the GST Law
"GST Law" means a New Tax System (Goods and Services Tax) Act 1999, a New Tax System (Goods and Services Tax Transition Act) 1999 and all associated legislation , subordinate legislation and administrative rulings
“Products” includes Industrial packaging, cleaning material and health and safety products
“Supplier” means a supplier of Products to Premium Packaging.
The following are the terms on which Premium Packaging will supply, and Customer must acquire Products.
- 1.1. You may order the Products from Premium Packaging from time to time by completing, executing and sending to BioPak a purchase order (“Order”). An Order can also be placed via our website (www.premiumpackaging.com.au) telephone and the signed proof of delivery will confirm the Order. In placing an Order, Customer agrees to be bound by these Terms of Supply and agrees that if there is any inconsistency between the Terms of Supply and an Order, the Terms of Supply will govern to the extent of any inconsistency.
- 1.2. The supply of Products by Premium Packaging to You is subject the Suppliers’ ability to supply sufficient quantities and types of Product to Premium Packaging.
1. Ordering
- 2.1. The purchase price of Products is as set out in Premium Packaging’s most recent price list, quotation, facsimile, email or quotation at the time
- 2.2. you order Products from Premium Packaging. Freight, handling and insurance costs are in addition to the purchase price and will be shown separately on Premium Packaging invoices.
- 2.3. Premium Packaging may alter any prices of Products without prior notice to Customer.
- 2.4. Premium Packaging will invoice You for amounts due at the times specified in the Order, specifying how those amounts are calculated.
- 2.5. You must pay each Premium Packaging invoice in full in advance of delivery unless otherwise agreed to in writing.
- 2.6. Premium Packaging will, in its sole discretion, issue you a credit limit and terms for payment which may differ to the requested terms. You undertake to trade within these terms.
- 2.7. Premium Packaging may charge You interest on any overdue amount, calculated daily from the due date until the date of payment, at the interest rate charged by the Common Wealth Bank of Australia to its prime commercial customers on the due date.
- 2.8. You must reimburse Premium Packaging for any expenses and charges incurred by Premium Packaging in attempting to recover from You any overdue amounts, including without limitation, debt collection and legal fees.
2. Payment
- 3.1. FIS offer valid for deliveries to all industrial areas Sydney metro only.
- 3.2. Unfortunately we do not ship to private addresses and a signature must be obtained on delivery.
- 3.3. We can deliver to the following addresses which are not covered by the free in to store deal above – please contact us for a quote on freight.
- 3.3.1. Commercial Addresses / Shopping Centres
- 3.3.2. Deliveries to the CBD
- 3.3.3. Deliveries to light load streets
- 3.3.4. Delivery outside Sydney Metro
3. Delivery Writing
- 4.1. If Premium Packaging becomes liable to pay a Supplier’s cancellation or rescheduling fee due to Customer cancelling an Order, then Premium Packaging may recover those fees from the Customer.
4. Cancellation charges
- 5.1. Products can only be returned to Premium Packaging for credit within 14 days from invoice date even if Premium Packaging is at fault. If Premium Packaging is not at fault and the customer wishes to return product, subject to the rest of the this clause 4 being adhered to, the customer will:
- 5.1.1. Pay the cost of freight of the goods both to them and back to Premium Packaging, as well as a $7.00 per carton restocking / administration fee if returning for Credit; OR
- 5.1.2. Pay the cost of freight of the goods back to Premium Packaging if returning for credit and then received a replacement item of the same quantity.
- 5.2. Returned products can only be credited at the value equivalent to the current market value of the products.
- 5.3. Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by Premium Packaging.
- 5.5. Any goods that have been written on or defaced by You or your courier will not be eligible for return.
- 5.5. Premium Packaging only accepts complete cartons with no items missing. Premium Packaging does not accept for credit sleeves of products nor individual items.
- 5.6. Approved product returns must be returned to Premium Packaging within 7 days of the RA number being issued or the goods will be declined and returned to You at your cost.
- 5.7. All returns outside the above conditions are subject to a minimum 30% restocking fee, if and only if Premium Packaging agrees to accept the return at the sole discretion of Premium Packaging. Premium Packaging is under no obligation to accept returns of Product from Customers.
5. Stock Returns for Credit
- 6.1. Premium Packaging warrants that all Products supplied are fit for purpose.
- 6.2. Should any Products not meet the Customer requirements for this purpose, then Premium Packaging will replace the Products at no cost to the Customer or provide the Customer with a full refund at the Customers preference.
6. Warranty
- 7.1. Ownership of any products and packaging delivered remains assigned in Premium Packaging until payment of all amounts owing on account for any products supplied, whether past or present, has been paid in full. In the event that any amount is due, owing and payable Premium Packaging shall be entitled to enter upon any premises where the products previously supplied by Premium Packaging are located and remove from such premises and take possession of any such products at invoice value in satisfaction of any and all unpaid amounts which are due, owing and payable at that time by You to Premium Packaging. There shall be no requirement whatsoever on the part of Premium Packaging to identify any specific stock item to any unpaid invoice.
7. Risk and title
- 8.1. You indemnify Premium Packaging, its employees, agents and subcontractors against all losses, damages, expenses and costs (on a full indemnity and solicitor and own client basis and whether incurred by or awarded against any of them) that any of them may sustain or incur as a result, whether directly or indirectly, of any Claim.
- 8.2. For the purposes of these Terms of Supply, “Claim” means any claim by any third person for loss or damage to any property, injury to or death of any person or economic loss arising out of or relating to any or all of the Products, any delay or failure in supplying the Products and these Terms of Supply.
8. Indemnity
- 9.1. We shall be entitled to immediately determine this contract if:
- 9.1.1. You are in breach of any of the conditions
- 9.1.2. Execution is levied on Your property; and / or
- 9.1.3. You make any arrangement or composition with Your creditors or commit any act of bankruptcy or proceedings in bankruptcy are commenced against you or, if you are a company, any resolution or application to wind up is passed or presented against you or a receiver and manager or receiver or administrator is appointed.
- 9.2. In these terms and conditions of sale “act of bankruptcy” shall be deemed to include entering into a composition and the execution of a Deed of Assignment or Deed of Arrangement.
9. Determination of Contract
- 10.1. In consideration of the provision of credit to You at Your request and at the request of the person or persons signing this application (herein together called “The Guarantor”), You and the Guarantor (and each of them jointly and severally) agree with the companies (and each of them) as follows:
- 10.1.1. That the terms of payment provided to You by Premium Packaging and notwithstanding any previous indulgence all monies are then due and payable on demand;
- 10.1.2. That You will pay on request interest at the interest rate charged by the Commonwealth Bank of Australia to its prime commercial customers on any overdue amount on the account;
- 10.1.3. That You and the Guarantors will pay any debt collection expenses or legal costs incurred in respect of any default by it in paying the account;
- 10.1.4. That Premium Packaging may withdraw credit facilities at their discretion without prior notice;
- 10.1.5. That unless otherwise stated in this application, the Customer is not structured on a trusteeship involving discretionary, unit or family trusts;
- 10.1.6. That Premium Packaging’s terms and conditions of sale apply to each order or invoice and all dealings between the parties and the applicant and the Guarantor hereby acknowledges receipt of the Premium Packaging terms and conditions of sale;
- 10.1.7. That each person who signs this online application (regardless of whether it is proposed or intended that any other person should also sign this or any similar agreement or application) acknowledges signing as Guarantor and agrees as follows:
- 10.1.7.1. To guarantee the indebtedness and liabilities of the Customer with Premium Packaging;
- 10.1.7.2. To indemnify the companies and each of them from and against any liability or loss as a result of any default of the Customer in complying with its obligations hereunder, and without limiting the foregoing, its obligations regarding credit provided by Premium Packaging and the terms and conditions of sale;
- 10.1.7.3. To pay and be personally liable for the amount of the Customer’s debts including interest and costs to Premium Packaging, in the event that the Customer is in default under this agreement and, without limiting the foregoing, the terms of credit provided by Premium Packaging and the terms and conditions of sale and to allow Premium Packaging to charge property both real and personal including the registration of a caveat in respect of real property upon default by the Customer; and
- 10.1.7.4. To be so liable to Premium Packaging on the signing of this online agreement.
- 10.2. The parties acknowledge that Premium Packaging will supply Products as an independent contractor.
- 10.3. These Terms of Supply contain the entire agreement between Premium Packaging and You in relation to its subject matter and supersede all prior negotiations, agreements, understandings and commitments between Premium Packaging and You in relation to that subject matter.
- 10.4. These Terms of Supply shall be governed by and construed in accordance with the laws of New South Wales and the parties hereto submit to the non-exclusive jurisdiction of the Courts of New South Wales in respect of any dispute or matter arising out of or connected with these Terms of Supply.
- 10.5. If a dispute arises concerning these Terms of Supply, then the dispute must first be referred for mediation in accordance with the Australian Commercial Disputes Centre Mediation Guidelines or, at the instance of Premium Packaging, proceed by way of Court proceedings.
- 10.6. Premium Packaging may subcontract to any person the performance of any of its obligations under these Terms of Supply.
- 10.7. Where this document forms part of a quotation:
- 10.7.1. The quotation is not to be constructed as an offer or obligation by Premium Packaging to sell and Premium Packaging reserves the right at its option to accept or reject any orders received;
- 10.7.2. The quotation is, prior to receipt of acceptance, subject to alteration or withdrawal at any time by Premium Packaging
- 10.8. Any quotation, email, facsimile, price list or document indicating a price and delivery term, is only valid for 72 hours unless specifically stated otherwise. All prices quoted herein are exclusive GST and any other Government imposts and charges, unless specifically stated otherwise.
- 10.9. That each person who signs this online account application acknowledges and agrees that:
- 10.9.1. They do so for and on behalf of the Customer;
- 10.9.2. They have the authority of the Customer to apply for credit in terms of this application on its behalf; and
- 10.10. Without limiting the foregoing or being limited thereby this application includes and constitutes a guarantee and indemnity by them of the debts and liability of the Customer with Premium Packaging.
10. General
- 11.1. Premium Packaging may give information about You to a credit reporting agency to obtain a consumer credit report about You, and/or to allow the credit reporting agency to create or maintain a credit information file containing information about You.
- 11.2. The information is limited to:
- 11.2.1. Identity particulars – name, (including former names);
- 11.2.2. Address (maximum of three addresses consisting of a current or last know n address and two immediately previous addresses;
- 11.2.3. DOB, sex and drivers licence number;
- 11.2.4. Application for credit or commercial credit – that fact that You have applied for credit and the amount;
- 11.2.5. The fact that Premium Packaging is a current credit provider to You;
- 11.2.6. Payment which becomes overdue more than 60 days and for which collection action has commenced;
- 11.2.7. Advice that payments are no longer overdue;
- 11.2.8. Information that, in the opinion of BioPak, You have committed a serious credit infringement (i.e. fraudulently or shown an intention not to comply with your credit obligations.);
- 11.2.9. Dishonoured cheques – cheques drawn by You for $100 or more which have been dishonoured more than once;
- 11.2.10. That credit provided to You by Premium Packaging has been paid or otherwise discharge;
- 11.3. Period to which this understanding applies - This information may be given before, during or after the provision of credit to me/us.
- 11.4. Giving information to a Credit Reporting Agency (Section 18E (8) Privacy Act 1988) - Premium Packaging has informed You that it may give certain personal information about You to a credit reporting agency.
- 11.5. Access to Commercial Credit Information (Section 18L (4) Privacy Act 1988) - You agree that Premium Packaging may obtain information about You from a business which provides information about the commercial credit worthiness of persons for the purpose of assessing Your application for credit.
- 11.6. Access to Consumer Credit Information (Section 18K (1) (b), Privacy Act 1988) - You agree that Premium Packaging may obtain a credit report containing information about You from a credit reporting agency for the purpose of assessing Your application for commercial credit.
- 11.7. Exchange of Credit Worthiness Information (section 18N, Privacy Act 1988) - You agree that Premium Packaging may exchange information with those credit providers named in a consumer credit report issued by a credit reporting agency for the following purposes;
- 11.7.1. To assess an application by You for credit;
- 11.7.2. To notify other credit providers of a default by You;
- 11.7.3. To exchange information with other credit providers as to the status of this agreement where You are in default with other credit providers; and
- 11.7.4. To assess Your credit worthiness.
- 11.8. You understand that the information exchanged include anything about Your credit worthiness, credit standing, credit history or credit capacity that providers are allowed to exchange under the Privacy Act.
11. NOTICE OF DISCLOSURE OF YOUR CREDIT INFORMATION TO A CREDIT REPORTING AGENCY
Under Section 18E (8) (c) of the Privacy Act, we are allowed to give a credit reporting agency personal information about your credit application. The information which may be given to an agency is covered by Section 18(E) (1) Privacy Act 1988.
Notice of disclosure of your credit information to a credit reporting agency (Privacy Act 1988)